Welcome to the FAQ section for our Cleaning Supplies Marketplace! Below you'll find answers to common questions about our platform and how it works.
If you have any additional inquiries, feel free to ask.

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CleaningRUs is Australian Family Owned and operated cleaning supplies marketplace online platform where buyers and sellers can connect to buy and sell a wide range of cleaning products and supplies.

To buy cleaning supplies, simply browse or search through the available listings on our website. When you find a product you're interested in, click on it to view more details. If you decide to purchase, follow the instructions to complete the transaction securely.

If you're interested in selling cleaning supplies, you can create a seller account on our platform at https://seller.cleaningrus.com.au. Once registered, you can list your products, set prices, and provide descriptions. When a buyer purchases your items, you will receive notifications and instructions to fulfill the order.

We screen all of our seller and making sure they are genuine and listed products are quality products only. We encourage buyers to review product descriptions, seller ratings, and customer reviews to assess the quality of cleaning supplies. Additionally, our platform provides a secure feedback system, allowing buyers to share their experiences and provide feedback on products and sellers.

Yes, we take the security of your payment information seriously. We use industry-standard encryption and secure payment gateways to protect your data during the transaction process. Your payment details are not stored on our servers and are only used for the purpose of completing your purchase.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Our availability for Australia Wide shipping may vary. Please check the product details and the checkout page to see if shipping options are available for your location. Some chemical products require special handling which may limit the seller the ship some products. Our seller will reach out before processing the order if required before fulfilling your order and will discuss product shipping availability or difference in shipping charges if applicable. In the case, order cannot be shipped by our seller for any reason, full refund will be issued to same payment method.

Most of our seller provide standard 30-day return policy, which means you have 30 days after receiving your item to request a return. More details about our return policy at https://cleaningrus.com.au/pages/refund-policy
You can search for cleaning supplies by using the search bar located at the top of the website. Enter keywords related to the product you are looking for, such as "all-purpose cleaner" or "microfiber cloth," and press enter. The search results will display relevant products for you to choose from.
Yes, you can refine your search results by using the available filters. These filters may include price range, brand, customer ratings, and specific product features. You can select the desired filters to narrow down your options and find the right cleaning supplies.
Unable to find satisfactory answers ? Contact Support