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Returns Policy

Most of our seller provide standard 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note, seller may decide to change or update policy depends on the type of products anytime without prior noticed. If you have any question, please contact admin@cleaningrus.com.au with product details and we will confirm return policy with the our supplier.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@cleaningrus.com.au. If your return is accepted, you will need to pay for the return postage. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@clenaingrus.com.au

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

We can ship to virtually any address in Australia. Note that there are restrictions on some products, and if some chemical products cannot be shipped, our seller will reach out to you and discuss further and organise a refund if required.

When you place an order, we will estimate shipping rate and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider and type of product, shipping rate and date estimates may appear on the shipping quotes page. If any changes to actual rate, our seller will reach out before order fullfilled.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.